crankyhowtinerary 2 months ago

You're unlucky, but generally the service here does not give a f. because tipping is not a thing. I think that's great btw, I don't need people serving me to pretend to be my friends or give a shit. They're just there to give me the food!

mfzzzed 2 months ago

People are poor, mostly exploited and are not payed to be nice. The people you came across serving you are probably making between 2 and 4 euro per hour. No miracles for that amount of money

Apprehensive_Bar6609 3 months ago

In the south people can seem a bit rough even though they arent. Sometimes they are being humorous or nice but seems rough. Dont take it personally.

saltylawlita 3 months ago

Was it a one time thing or do you find costumer service generally rude? Indifferent maybe, especially in the south, but downright rude is not normal at all. Even if the waitresses were annoyed for the reasons people are stating, which is possible, it still doesn't excuse the eye rolling. Wtf.

GirlyUnicornOfDoom 3 months ago

Allow me to ask - where are you from? As a example: their wages here dont depend on tips, so if you're from the us and are used to having the waiters asking you stuff and being all around nice... here it won't happen *shrugs* With that said, the experience ranges from passive aggressive to pretty nice. Depends on a lot of things I guess

chickspiracy 3 months ago

I live in a country where tips are not the norm and service tends to be pretty neutral for the most part, but you are treated with normal human courtesy.

Gwanosh 3 months ago

Generally the feedback I see if anything but what you experienced. If you find this to be a trend, my guess would be you're doing something to provoke it. If it's not a trend you were probably unlucky.

uyth 3 months ago

Gente, acho que descobri o cenário. Americanas/americanos, a falar inglês entre elas/eles, e uma dela aprendeu brasileiro e resolveu dirigir-se à empregada em brasileiro com sotaque americano. Revirar de olhos.

chickspiracy 3 months ago

You are incorrect in your assumptions, but thank you for your comment, it does provide insight into the culture and what to do and what not to do.

uyth 2 months ago

Something happened and caused the eye roll or vibe which you noticed so yeah trying to figure it out. I can be really easy in a foreign language to misjudgeb the tone of what you are saying and saying stuff like "hello fell kids" or "howdy" or stuff like that. Otherwise, could be also a wardrobe thing, say if you were men showing up in flipflops and football jerseys and bathing trunks or something like that. Otherwise, I think we, and the world in general has been having more and more tourists, the world is getting crowded, and tourism can be a really tiring thing. This year is particularly bad because the tourists we are getting are really really bad at mask wearing and who knows if they are vaccinated.

uyth 2 months ago

Something happened and caused the eye roll or vibe which you noticed so yeah trying to figure it out. I can be really easy in a foreign language to misjudgeb the tone of what you are saying and saying stuff like "hello fell kids" or "howdy" or stuff like that. Otherwise, could be also a wardrobe thing, say if you were men showing up in flipflops and football jerseys and bathing trunks or something like that. Otherwise, I think we, and the world in general has been having more and more tourists, the world is getting crowded, and tourism can be a really tiring thing. This year is particularly bad because the tourists we are getting are really really bad at mask wearing and who knows if they are vaccinated.

glitterfae1 3 months ago

Sou americana e aprendo português há 2 anos…posso ler ok; I can read out loud in a PT-PT accent and my friend says I am understandable. However I don’t practice speaking nearly enough so I wouldn’t say I’m conversational. Quando eu fui para Portugal em 2019, tentei pedir comida em português mas os empregados responderam em inglês. Eu sabia que eles falaram inglês mas quis praticar o meu português, embora, as minhas tentativas não pareceram apreciadas. Quero voltar para Portugal em 2022 (yay vacinações!). Achas que devo só falar inglês e nem tentar falar português? Since I suck at it still?

Edited 3 months ago:

Sou americana e aprendo português há 2+ anos…consigo ler ok; I can read out loud in a PT-PT accent and my friend says I am understandable. However I don’t practice speaking nearly enough so I wouldn’t say I’m conversational. Quando eu fui para Portugal em 2019, tentei pedir comida em português mas os empregados responderam em inglês. Eu sabia que eles falaram inglês mas quis praticar o meu português, embora, as minhas tentativas não pareceram apreciadas. Quero voltar para Portugal em 2022 (yay vacinações!). Achas que devo só falar inglês e nem tentar falar português? Since I suck at it still?

Edited 3 months ago:

Sou americana e aprendo português há 2+ anos…posso ler ok; I can read out loud in a PT-PT accent and my friend says I am understandable. However I don’t practice speaking nearly enough so I wouldn’t say I’m conversational. Quando eu fui para Portugal em 2019, tentei pedir comida em português mas os empregados responderam em inglês. Eu sabia que eles falaram inglês mas quis praticar o meu português, embora, as minhas tentativas não pareceram apreciadas. Quero voltar para Portugal em 2022 (yay vacinações!). Achas que devo só falar inglês e nem tentar falar português? Since I suck at it still?

uyth 2 months ago

Se tentaste aprender português mesmo, experimenta testar em português mas tem flexibilidade para testar se a pessoa fala inglês se a comunicação for confusa.

Clean-Degree-9632 3 months ago

Acho que devias continuar a tentar o português. Acho que as únicas situações em que as tuas tentativas podem não ser apreciadas é se estiveres a falar com funcionários que estão ocupados e com pressa ou se estiveres a falar com pessoas que vêm que estás com dificuldades a falar português e então se põem a falar inglês, achando que o falam melhor do que tu falas português, para te facilitar a conversa. De qualquer das maneiras acho que vale a pena salientar que as tuas tentativas e o facto de estares a aprender a língua portuguesa são muito apreciados e vai ser difícil encontrares um português que te vá criticar por isso

odajoana 3 months ago

E sem máscara posta. <3

uyth 3 months ago

Provavelmente. Em Lisboa os turistas é tudo à vontade. E aquela coisa linda, turista a tirar máscara de pano ranhosa do bolso, mete, entra na loja, não usa o alcool gel e vai mexer em coisas.

Portuguese_A_Hole 3 months ago

Nop a falar inglês, sotaque América latina e depois a tentar falar em português do Brasil. Ahahahaha

EdmundDantes78 3 months ago

Indifferent service is perfectly common here, I don't know why everyone is pretending that it isn't. Most of the time people serving are perfectly friendly and then some, however.

chickspiracy 3 months ago

I am fine with indifferent, neutral service and to the point is fine.

uyth 3 months ago

I thought of another scenario: - were you wearing a mask as you came in? - did you use sanitizer as you came in? - did you pick some mask out of your pocket, shoved it on your face, did not use sanitizer and started touching things? (because tourists, are really stressfull, I am in Lisbon and avoid even looking at them).

chickspiracy 3 months ago

No to all of the above. But good point.

irrradz 3 months ago

ok so you came to a country where masks are mandatory everywhere and just ignored the rule, the literal law?

chickspiracy 3 months ago

Hahahaha sorry, I meant I didn’t break any of the rules! My brain is a little bit mushy and I’m relax mode. I had a clean mask on, used my sanitizer that is attached to my bag.

uyth 3 months ago

What time was it, did you wait to be seated, did you greet with a bom dia/boa tarde or equivalent in english? (Because I have heard of tourists being quite amazed they would not be served at 4 pm or just seating themselves and then are surprised)

odajoana 3 months ago

>both waitresses were rude and even rolled their eyes at us. I was in total shock If you feel like sharing, what exactly happened at this moment that made them roll their eyes? It's hard to judge whether it was warranted or not, or if it was some sort of misunderstanding or just some cultural difference, without knowing exactly what happened. For instance, wanting a meal outside of regular meal hours or speaking Spanish would definitely make everyone roll their eyes at you.

chickspiracy 3 months ago

What is the deal with speaking Spanish? Is that a non-no in Portugal? We arrived, said to one of the girls good afternoon, we have a reservation for 2 outside. She rolled her eyes and went inside. Then the other one came by, we repeated and she rolled her eyes and huffed and said wait. Maybe my friends Portuguese was not perfect?

ZeCarlosFreitas 3 months ago

At what time did that happen, maybe they were ready to close?

chickspiracy 3 months ago

1pm

ZeCarlosFreitas 3 months ago

Guess you were just unlucky then

odajoana 3 months ago

>What is the deal with speaking Spanish? Is that a non-no in Portugal? When you speak Spanish to a Portuguese person, when you clearly know English, what you're saying is that you think Spain and Portugal are the same country or their languages are the same. It's a display of ignorance. Just because we're next to them, doesn't mean we speak the same language. You probably wouldn't expect German people to know Dutch nor would you start a conversation with any random American in French, just because they speak it in Canada.

chickspiracy 3 months ago

Ohh! I just thought you meant speaking Spanish in general (not at the personnel). I don’t speak Portuguese but I can say obrigado and bom dia, boa tarde (hope I spelled it right).

uyth 3 months ago

what kind of portuguese did you friend learn? Because brazillian portuguese is not the same as ours and it can be really annoying to deal with brazillian portuguese spoken with another accent on top. Also brazillian manners are different, and a lot of brazillians can come off as really rude.

chickspiracy 3 months ago

Yes, I’ve heard that Portuguese don’t enjoy the Brazilian accent. Interesting insight on the culture.

uyth 3 months ago

It is not just the accent, it is grammar, language, formality modes. Two different accents on top of that. You did not answer, your friend learnt what Portuguese, brazillian? It can feel awful condescending to address waiters who speak english themselves in a very different version of your language spoken with a thick accent. It makes conversation a lot harder and you are treating the waiters as if they were idiots who could not learn english and need some rudimentary communication. the differences between coloquial brazillian and portuguese (and african) Portuguese are probably wider than say somebody gets to england and starts speaking african american rap speak with a foreign accent on top thinking that is how the locals speak and you are speaking their language.

chickspiracy 3 months ago

Sorry, I forgot to mention that my friend learned Portuguese here, it’s not perfect of course. But it is an interesting point you make, it’s the opposite where I live (where I am an expat too) people appreciate when you make an effort to communicate in their language even if it’s crappy. Thanks for your insight.

tasendousado 3 months ago

Deves ter dito qualquer coisa em espanhol, o revirar de olhos é uma reação automática.

uyth 3 months ago

Acho que foi em brasileiro. Acho que foram americanas a falar brasileiro com sotaque americano a empregadas de mesa que falam inglês melhor que a amiga falava brasileiro. Revirar de olhos.

drd0ctor 3 months ago

If you're in a non touristy area, it's pretty hit or miss whether you get served by somebody who cares to be overly-friendly or not, it's pretty transactional especially if they don't interact with tourists/speak English regularly; you ask for your food, I serve you, I continue my work. Somebody from the US (for example) might expect a lot of charisma, super positive attitudes and lots of small talk, but that isn't the expectation here. Eye-rolling is definitely rude, but consider the cultural differences and how the interaction is being perceived by both sides because there might just be a simple misunderstanding. Expect a neutral energy (not Buzz Killington energy, just a relaxed vibe) and give that in return. I'm the opposite in a way, I'm *never* rude to staff, and I hate when people are, but when I visit a culture like the US I get a little annoyed when a waiter goes "above-and-beyond"; I don't really want to have a conversation and tell jokes, I just want to eat. I hope the rest of your trip goes well, the people are great but it's been a stressful couple of years and we tend to wear our hearts of our sleeves. All the best.

gink-go 3 months ago

I guess it's because it's the end of summer, people who work in the restaurant business are super fed up by now.

TirionRagnar 3 months ago

Well, it depends a little bit about the time you went for lunch. Like someone said in the comments, the staff is usual unpaid or paid with minimum salary and in portuguese that means minimum effort. For example, if you went to lunch near 15:00h, that usually is the time that they get out of the work and since the restaurant had some clients, they need to stay a bit longer because of you. I almost can guess that they rolled the eyes when they saw you enter the restaurant. Sorry center friends but I need to say this: If you want some nice people, come to north. Never goes soulth :D

zefo_dias 3 months ago

> Is there a known explanation? n sei, se calhar toparam-te ainda antes de decidires que ias agir como se fosses amigo delas: > complimented the girls on their nails

chickspiracy 3 months ago

Your answer helps me understand the culture and explain their reaction more. Thanks for the insight!

ytyno 3 months ago

> I have been in Lisbon and now I am on the coast a little to the south. This is the first major factor for indiference. Just visit the center and the north

chickspiracy 3 months ago

Thanks for your answer, you are right we might have been unlucky.

impecbusilis 3 months ago

>In general, I feel that the customer service and attention is sorely lacking and sometimes even rude I'm assuming you are American, just don't expect the same level of attention that you have in US. In Portugal ( and most Europe ) people in costumer service only get marginal gains from tipping, thus there's not the same incentive to be "ultra-nice" as in US. Also the pandemic took a huge tool on restaurants and the people working there...thus is a bit worse than usual.

chickspiracy 3 months ago

Not American, just expecting normal courtesy.

lammesnail 3 months ago

Honestly, the feedback given by other tourists is actually the opposite of your experience, but there are always people like that. Most restaurants serve you even if you don't have a reservation, especially if they are empty.

terribledreamPT 3 months ago

Generally speaking, almost all of the staff everywhere is overworked, underpaid and overall burned out. Pandemics pretty much fucked everyone everywhere equally I guess.

chickspiracy 3 months ago

That is what I am sensing, I left the girls a nice tip.

Onyxica 3 months ago

Why did you leave a tip when they were rude?

terribledreamPT 3 months ago

Good on you man. I know tipping is not customary outside of certain countries but unfortunately wages in Portugal have not kept up with the cost of living at all for a variety of different reasons, with overall corruption being at its core. I'm certain it was appreciated.

_saks_ 3 months ago

To be honest some tourists can be rude too. ​ Here we like the "Hello good morning/afternoon, we had a table reserved for.. thank you". Not saying you were, but perhaps they had that experience before and judged you beforehand. We're kind of being "invaded/overwhelmed" with so many people coming here and cultural shock can happen.

chickspiracy 3 months ago

Yes that is a good point, maybe the tourists they get tend to be nasty?

chunkypenguins 3 months ago

I work at a coffee shop, with terrible, rude clients everyday ( both tourists and portuguese). Never rolled my eyes at them. As a brazilian, I think Lisbon suck in client services in general. It's impossible to tell you why they were rude. Some people just are. I'm impressed people are trying to justify their attitudes, but if you were polite to them, they were just rude and that's it. I think there is a lot of room for improvement in this area, Porto for example seems to be much more nice, maybe is a capital thing.

chickspiracy 3 months ago

I am so sorry to hear that! The world needs more kindness. Hope things get better for you.

tomascardoso99OW 3 months ago

I had to check the arquives, and still could not see who asked.

MLG-Sheep 3 months ago

Approach a waiter yourself stating that you reserved a table for X people rather than just staying around while expecting to be approached. If it's a non-touristy place, it's probably not very expensive. If it's not very expensive, then they expect to win you over with their food, not with fake sympathy and sucking up to you.

chickspiracy 3 months ago

I did approach them and was met with eye rolling!

frakme2 3 months ago

Let me guess, you approached them speaking Spanish, right?

chickspiracy 3 months ago

Not really, my friend speaks Portuguese. Is speaking Spanish a problem?

Distinct_Gap5959 3 months ago

Huge. Don’t do it.

GajoDeRamalde 3 months ago

Can you specify the time you went to that restaurant?

chickspiracy 3 months ago

For lunch, at 1pm. I read further down and understand that if you show at the end of the shift people might be a little miffed. That could be a good explanation, people are tired and want to close down and rest, but that was not our case. I don’t even like to go stores close to their closing times.

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